Open AccessA practitioner’s view of the evolution of change management
Author(s) -
Richard Newton
Publication year - 2019
Publication title -
nust business review
Language(s) - English
Resource type - Journals
eISSN - 2707-6601
pISSN - 2707-6598
DOI - 10.37435/nbr-19-0109
Subject(s) - change management (itsm) , value (mathematics) , social change , pity , managing change , management theory , technological change , business , public relations , sociology , political science , knowledge management , management , engineering ethics , engineering , marketing , computer science , psychology , economics , social psychology , machine learning , lean manufacturing , artificial intelligence , law
Change management is an important discipline. It is an essential component of anymodern organisation’s capabilities. Businesses without a change managementcapability struggle to respond to the need to change. This need derives from the everpresent progress of technology, social and environmental change as well ascompetitive pressures. Change management has an interesting and unusual relationship between theacademics studying it, and the change management practitioners working inbusinesses and other organisations. Unlike many other management disciplines,change management’s origins lie in academic research, academic theories and thedevelopment of theoretical models of how change occurs. Nevertheless, there is often a gap between academia and practising ChangeManagers. This is a pity as there is an ongoing need for good research to back up thedevelopment of the change management profession. This paper reflects on theevolution of change management and concludes with suggestions on areas wherefuture research could be of value. These include better ways to measure the value ofchange management and improvements to one of the most common changemanagement tools – the change curve.