Open AccessRole Of Stress To Quitting Intention Between Men And Women Employees In Hotel Industry
Author(s) -
Isanawikrama Isanawikrama,
Edwin Joyo Hutomo,
Yud Buana
Publication year - 2021
Publication title -
ganaya
Language(s) - English
Resource type - Journals
ISSN - 2615-0913
DOI - 10.37329/ganaya.v4i2.1429
Subject(s) - structural equation modeling , psychology , job satisfaction , service worker , social psychology , tertiary sector of the economy , job stress , work (physics) , work stress , role conflict , demographic economics , marketing , business , labour economics , engineering , mechanical engineering , statistics , mathematics , economics
The attitudes and behaviors of employees who provide frontline service and address the extent to which relationships vary among male and female employees. The overall model predicts effects of role stress and work or no work conflict on customer-contact employees’ job performance, job, and life satisfaction, and quitting intent. Results of structural equations modeling suggest an important role for work/no work conflict overall as well as two areas of interesting variation across gender. Specifically, multisampling structural equations analyses suggest that role stress affects female service provider’s job performance more negatively than it does males’, and that job satisfaction is related more highly to quitting intent among males. Overall, results suggest interesting similarities and differences across gender.