Open AccessUtilization of Health Consultation Application (Chat Dokter Online) for COVID-19 Self Isolation Patient Services in Palembang City
Author(s) -
Rachmat Hidayat,
Patricia Wulandari
Publication year - 2021
Publication title -
indonesian community empowerment journal
Language(s) - English
Resource type - Journals
ISSN - 2776-2629
DOI - 10.37275/icejournal.v2i2.15
Subject(s) - isolation (microbiology) , covid-19 , public health , business , service (business) , digital health , health services , medicine , medical emergency , health care , nursing , marketing , environmental health , infectious disease (medical specialty) , population , disease , political science , pathology , law , microbiology and biotechnology , biology
Chat Dokter Online is a digital health platform developed by CV Cattleya Consultation Center based in Palembang. This digital health platform serves general public health consultations regarding health problems both in the city of Palembang and from outside the city of Palembang. This application is expected to be able to provide optimal services and a broad reach for users and especially patients who are self-isolating COVID-19 in Palembang City. The implementation of this community service activity is carried out through the stages of observation, interviews, application prototype development, application testing, application utilization, and monitoring application utilization. Chat Dokter Online provides massive health services and easy access for patients exposed to COVID 19 to determine the clinical degree of COVID-19, complaints felt by patients and to determine when to finish self-isolation. In addition, this application helps the public to get valid health information directly from doctors and experts.