Open AccessMultiple Emotional Contagions and its Dynamic Impact on Consumer’s Negative Emotion under Service encounters
Author(s) -
Jiangbing Du,
Xitao Fan
Publication year - 2009
Publication title -
acta psychologica sinica
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.153
H-Index - 2
ISSN - 0439-755X
DOI - 10.3724/sp.j.1041.2009.00346
Subject(s) - negative emotion , psychology , social psychology , service (business) , cognitive psychology , marketing , business