Open AccessService Failure, its Recovery and Client Loyalty
Author(s) -
Aleksander Moisiu,
Olta Nexhipi,
Mario Gjoni
Publication year - 2022
Publication title -
economic alternatives
Language(s) - English
Resource type - Journals
eISSN - 2367-9409
pISSN - 1312-7462
DOI - 10.37075/ea.2022.3.12
Subject(s) - service recovery , business , complaint , reputation , service (business) , marketing , customer satisfaction , affect (linguistics) , loyalty business model , perception , customer retention , loyalty , service provider , service quality , psychology , social science , communication , neuroscience , sociology , political science , law
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