Open AccessDeterminants of Logistics' Service Satisfaction Considering Service Characteristics and Company Capability: A Case Study on the Chinese Logistics Market
Author(s) -
Yang Xi-ru,
Hyuksoo Cho
Publication year - 2017
Publication title -
haeun mullyu yeon'gu
Language(s) - English
Resource type - Journals
ISSN - 1598-8538
DOI - 10.37059/tjosal.2017.33..457
Subject(s) - business , service (business) , integrated logistics support , marketing , process management , customer satisfaction , operations management , industrial organization , engineering