Open AccessAn Empirical Study on the Role of Ship Fueling Service Quality, Customer Satisfaction and Switching Barriers in Creating Customer Loyalty
Author(s) -
Kim Sang Youl,
Taehun Kim,
김율성,
유용주
Publication year - 2011
Publication title -
journal of shipping and logistics
Language(s) - English
Resource type - Journals
ISSN - 1598-8538
DOI - 10.37059/tjosal.2011.27.4.607
Subject(s) - business , service quality , customer satisfaction , loyalty business model , loyalty , marketing , customer retention , empirical research , service (business) , advertising , philosophy , epistemology
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