Open AccessThe Effects of Service Recovery Justice on Customer Satisfaction and Relationship Quality in Shipping Market
Author(s) -
최영로,
임광수
Publication year - 2008
Publication title -
journal of shipping and logistics
Language(s) - English
Resource type - Journals
ISSN - 1598-8538
DOI - 10.37059/tjosal.2008..56.13
Subject(s) - customer satisfaction , service quality , business , service recovery , economic justice , marketing , service (business) , process management , operations management , microeconomics , economics
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