Open AccessMEDIATION IN RESOLVING CONSUMER DISPUTES IN THE PUBLIC SECTOR - OVERVIEW OF FOREIGN EXPERIENCE AND OPPORTUNITIES BEFORE THE BULGARIAN MODEL
Author(s) -
Stanislava Kasikova
Publication year - 2021
Language(s) - English
Resource type - Conference proceedings
DOI - 10.36997/mdps2021.136
Subject(s) - bulgarian , mediation , alternative dispute resolution , online dispute resolution , dispute resolution , business , resolution (logic) , public sector , dispute mechanism , law and economics , political science , public relations , computer science , law , economics , philosophy , linguistics , artificial intelligence
This article aims to present the legal framework governing the establishment of consumer dispute resolution bodies in Bulgaria and other EU member states, as well as to analyze what should be the place of mediation as a way of alternative dispute resolution. (ADR) in resolving conflicts between traders and consumers.