Open AccessEMOTIONAL INTELLIGENCE AS A SUCCESS FACTOR
Author(s) -
A.V. Erygina
Publication year - 2021
Publication title -
èkonomičeskij vektor
Language(s) - English
Resource type - Journals
ISSN - 2411-7269
DOI - 10.36807/2411-7269-2021-2-25-77-82
Subject(s) - emotional intelligence , emotional competence , psychology , workforce , relevance (law) , competence (human resources) , human intelligence , knowledge management , applied psychology , social psychology , cognitive psychology , computer science , developmental psychology , political science , law
The paper addresses the development of emotional intelligence and its impact on the employees' success. It links soft skills with emotional intelligence and contains the review of the theory of basic emotions proposed by Robert Plutchik, methods of its use and its relevance in HR management for managers and workforce. The paper describes the properties of emotions and emotional reasoning, role and importance of the employees' emotional competence, as well as ways to trigger necessary emotions in the audience. It analyses the development of emotional intelligence studies of foreign and national researchers and determines two emotion management approaches.