Open AccessANALISIS TINGKAT KEPUASAN PELANGGAN DENGAN MENGGUNAKAN KONSEP E-SERVQUAL (STUDI KASUS PELANGGAN SHOPEE)
Author(s) -
Putri Daryanti,
Muchsin Saggaff Shihab
Publication year - 2019
Publication title -
journal of entrepreneurship, management and industry
Language(s) - Uncategorized
Resource type - Journals
ISSN - 2620-777X
DOI - 10.36782/jemi.v2i3.1915
Subject(s) - servqual , sample (material) , service quality , business administration , customer satisfaction , psychology , service (business) , business , marketing , chemistry , chromatography