Open AccessANALISA PENGARUH SOP ( STANDARD OPERATING PROCEDURE ) TERHADAP KINERJA WAITER DAN WAITRESS DI IN BLOOM RESTORAN HOTEL AYAARTTA MALIOBORO YOGYAKARTA, INDONESIA
Author(s) -
Slamet Supriyanto,
Lutfi Hendriyati
Publication year - 2021
Publication title -
journal of tourism and economic
Language(s) - English
Resource type - Journals
eISSN - 2622-4631
pISSN - 2622-495X
DOI - 10.36594/jtec.v4i1.112
Subject(s) - work (physics) , statistical analysis , bloom , advertising , standard operating procedure , computer science , engineering , business , operations management , statistics , mathematics , mechanical engineering , ecology , biology
Standard operating procedures or commonly called SOPs are important things that every company must have and must be a guide in carrying out work activities by all waiters and waiters at In Bloom Restaurant Hotel Ayaartta Malioboro Yogyakarta. This research uses a quantitative approach method, using data from questionnaires and uncovering problems in the form of numerical scores, which are then processed and tested by statistical analysis techniques in an effort to reveal the performance and effectiveness of SOP implementation in carrying out tasks at Bloom's Restaurant.