Open AccessAnalysis of Service Effectiveness and Operation Policy of Trans Metro Bandung (TMB) using Customer Satisfaction Index (CSI) and Fishbein Method
Author(s) -
Galuh Ramadhan Mangku Praja,
Fauzia Mulyawati,
Hedy Rahadian,
Ignatius Sudarnoso
Publication year - 2022
Publication title -
almana/almana : jurnal manajemen dan bisnis
Language(s) - English
Resource type - Journals
eISSN - 2655-8327
pISSN - 2579-4892
DOI - 10.36555/almana.v6i2.1899
Subject(s) - customer satisfaction , index (typography) , business , service (business) , public transport , marketing , transport engineering , advertising , engineering , computer science , world wide web