Open AccessCustomers’ Perception Of Ethical Issues In Corporate Governance Of Islamic Banks In Bangladesh
Author(s) -
Muhammad Ziaulhaq Mamun
Publication year - 2016
Publication title -
international review of financial consumers
Language(s) - English
Resource type - Journals
eISSN - 2508-464X
pISSN - 2508-3155
DOI - 10.36544/irfc.2016.1.6
Subject(s) - corporate governance , perception , islam , business , islamic banking , accounting , newspaper , competence (human resources) , position (finance) , sharia , public relations , marketing , finance , advertising , political science , management , psychology , economics , neuroscience , philosophy , theology
The study analyzes customer perceptions regarding the ethical standards of corporate governance of the Islamic banks in Bangladesh. The customers were found to have positive perceptions regarding the board of directors’ competence, shariah board members’ expertise and top management team’s effectiveness to discharge Shariah laws. The clients very strongly agreed that their bank followed the Islamic principles. The customers responded positively regarding ethical disclosures of information by their banks. The study noted that the (Ed. note: should “the be changed to “each”?) bank had an effective and transparent mechanism to handle complaints, conflict management, and occurrences due to lack of due care. Interestingly the clients were found to rely more on newspapers, rather than each bank’s website or e-mails for price-sensitive information. The customers were found to be positive regarding the regulatory body’ position in regulating Islamic banks. The overall perception of the respondents regarding ethical corporate governance of the banks was found to be positive.