Open AccessCare Alert Program in Chronic Recurrent ED Utilizing Patients
Author(s) -
Kaitlyn Phelps,
Jonathan Bryan,
J. Leggett,
Erica Gibbons,
Brian Griggs
Publication year - 2022
Publication title -
hca healthcare journal of medicine
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2690-3830
pISSN - 2689-0216
DOI - 10.36518/2689-0216.1412
Subject(s) - emergency department , multidisciplinary approach , medical emergency , medicine , ambulatory care , chronic care , population , chronic disease , health care , family medicine , nursing , environmental health , social science , sociology , economics , economic growth
Description The Care Alert program is designed to help navigate encounters with patient populations that are high utilizers of emergency department (ED) resources. These populations often have chronic medical conditions, have a poor understanding of their conditions, are unfamiliar with the EDs' role in the management of these conditions, and commonly lack outpatient resources. The Care Alert program intends to address the needs of this challenging patient population by designing individualized care plans that are approved through a multidisciplinary committee. Data from this study showed a 37% decrease in ED visits and a 47% decrease in hospitalizations during the initial 8 months of implementation.