Open AccessThe reality of the application of Total Quality Management from the standpoint of supervisors National Endowment for the provision and reserve in M’SILA model
Author(s) -
A. Hamou,
Asst.Prof.Dr. Misbah Alttahir Jallab
Publication year - 2018
Publication title -
al-ustād̲
Language(s) - English
Resource type - Journals
eISSN - 2518-9263
pISSN - 0552-265X
DOI - 10.36473/ujhss.v222i2.396
Subject(s) - endowment , total quality management , sample (material) , institution , competition (biology) , business , quality (philosophy) , order (exchange) , operations management , marketing , knowledge management , economics , computer science , political science , finance , ecology , philosophy , chemistry , epistemology , chromatography , law , biology , service (business)
The present study addressed the issue of the overall quality of the Algerian enterprise management through the viewpoint of some supervisors, so that the study was conducted on a sample of ten supervisors National Fund for the provision and reserve in M’sila a banking institution. The study applied a questionnaire to ensure total quality management dimensions, in order to identify the extent of the application of these principles, using the descriptive data and the appropriate statistics, the study found that more than 80% of the supervisors confirmed that they are applying TQM is a high degree dimensions on customers, workers and improve operations and administrative requirements of the competition and organizational culture