Open AccessImpact of The Establishment of Listening Skills on the Quality Level of Customer Complaints Handling Ability (Case Study in Business Communications Course Students Yogyakarta)
Author(s) -
Lucia Nurbani Kartika
Publication year - 2022
Publication title -
journal research of social science, economics, and management/journal research of social science, economics and management
Language(s) - English
Resource type - Journals
eISSN - 2807-6494
pISSN - 2807-6311
DOI - 10.36418/jrssem.v1i7.93
Subject(s) - active listening , communication source , product (mathematics) , customer satisfaction , customer retention , complaint , service quality , quality (philosophy) , customer advocacy , customer to customer , business , service (business) , marketing , voice of the customer , customer delight , customer intelligence , customer service assurance , computer science , psychology , telecommunications , philosophy , geometry , mathematics , communication , epistemology , political science , law