Impact of The Establishment of Listening Skills on the Quality Level of Customer Complaints Handling Ability (Case Study in Business Communications Course Students Yogyakarta) | Zendy

Lucia Nurbani Kartika | Zendy

Open Access

Impact of The Establishment of Listening Skills on the Quality Level of Customer Complaints Handling Ability (Case Study in Business Communications Course Students Yogyakarta)

Author(s) -

Lucia Nurbani Kartika

Publication year - 2022

Publication title -

journal research of social science economics and management

Language(s) - English

Resource type - Journals

eISSN - 2807-6494

pISSN - 2807-6311

DOI - 10.36418/jrssem.v1i7.93

Subject(s) - active listening , communication source , product (mathematics) , customer satisfaction , customer retention , complaint , service quality , quality (philosophy) , customer advocacy , customer to customer , business , service (business) , marketing , voice of the customer , customer delight , customer intelligence , customer service assurance , computer science , psychology , telecommunications , philosophy , geometry , mathematics , communication , epistemology , political science , law

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