Open AccessEffects of Service Recovery Strategies: The Role of Relationship Norms and Type of Service Failure
Author(s) -
Mi Jeong Kim,
Nam Ah Young
Publication year - 2017
Publication title -
sangpumhag yeon'gu
Language(s) - English
Resource type - Journals
ISSN - 1226-6132
DOI - 10.36345/kacst.2017.35.6.015
Subject(s) - service (business) , business , service recovery , process management , operations management , marketing , engineering , service quality