Open AccessEffects of Service Recovery Strategies: The Role of Relationship Norms and Type of Service Failure
Author(s) -
Mi Jeong Kim,
남아영
Publication year - 2017
Publication title -
journal of product research
Language(s) - English
Resource type - Journals
ISSN - 1226-6132
DOI - 10.36345/kacst.2017.35.6.015
Subject(s) - service (business) , business , service recovery , process management , operations management , marketing , engineering , service quality
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