Open AccessThe Effects of Service Recovery Strategies on Customer Satisfaction
Author(s) -
정의현,
Hyunmo Kang
Publication year - 2016
Publication title -
sangpumhag yeon'gu
Language(s) - English
Resource type - Journals
ISSN - 1226-6132
DOI - 10.36345/kacst.2016.34.3.006
Subject(s) - customer satisfaction , service recovery , business , service (business) , process management , service quality , operations management , marketing , engineering