Open AccessThe Effects of Service Recovery Strategies on Customer Satisfaction
Author(s) -
정의현,
강현모
Publication year - 2016
Publication title -
journal of product research
Language(s) - English
Resource type - Journals
ISSN - 1226-6132
DOI - 10.36345/kacst.2016.34.3.006
Subject(s) - customer satisfaction , service recovery , business , service (business) , process management , service quality , operations management , marketing , engineering
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