Open AccessAn Empirical Study on the Effects of CRM Process on CRM Performance in Medical Institutions
Author(s) -
Young Kim,
오윤환,
Jang-Hyun Kim
Publication year - 2014
Publication title -
sangpumhag yeon'gu
Language(s) - English
Resource type - Journals
ISSN - 1226-6132
DOI - 10.36345/kacst.2014.32.3.001
Subject(s) - business , process (computing) , process management , empirical research , knowledge management , computer science , mathematics , operating system , statistics