Open AccessThe Effects of Customer's Gender during Service Recovery Process: Focused on the Relationship between Perceived Justice and Recovery Performance
Author(s) -
Sang-Il Park,
Mi Jeong Kim
Publication year - 2012
Publication title -
journal of product research
Language(s) - English
Resource type - Journals
ISSN - 1226-6132
DOI - 10.36345/kacst.2012.30.7.011
Subject(s) - service recovery , psychology , economic justice , process management , process (computing) , service (business) , business , social psychology , applied psychology , marketing , service quality , computer science , political science , law , operating system
Accelerating Research
Robert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom
Address
John Eccles HouseRobert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom