Open AccessWhat Affects to Expected Service Quality in the Online Environment?
Author(s) -
Han-Suk Lee,
Kang Myung Soo
Publication year - 2012
Publication title -
sangpumhag yeon'gu
Language(s) - English
Resource type - Journals
ISSN - 1226-6132
DOI - 10.36345/kacst.2012.30.5.012
Subject(s) - service quality , quality (philosophy) , computer science , service (business) , business , marketing , physics , quantum mechanics