Open AccessFelt Obligation as a Mediator of Customer Contact-Loyalty Relationships
Author(s) -
Moon Youn Hee,
Jiho Choi
Publication year - 2012
Publication title -
sangpumhag yeon'gu
Language(s) - English
Resource type - Journals
ISSN - 1226-6132
DOI - 10.36345/kacst.2012.30.3.009
Subject(s) - obligation , mediator , loyalty , business , loyalty business model , psychology , marketing , political science , law , medicine , service (business) , service quality