Open AccessJustice of Service Recovery in Satisfaction
Author(s) -
Hwang Yong Cheol,
Kim Shin Chang,
Ko Bu Eon,
HyoungGil Kim
Publication year - 2012
Publication title -
sangpumhag yeon'gu
Language(s) - English
Resource type - Journals
ISSN - 1226-6132
DOI - 10.36345/kacst.2012.30.3.004
Subject(s) - economic justice , service recovery , service (business) , psychology , business , process management , political science , service quality , marketing , law