Open AccessConflict Management on Employee Performance in the Ministry Of Youth and Economic Empowerment: A Case Study of Shurugwi District
Author(s) -
Caxton Shonhiwa
Publication year - 2017
Publication title -
cross-currents
Language(s) - English
Resource type - Journals
ISSN - 2394-451X
DOI - 10.36344/ccijhss.2017.v03i01.001
Subject(s) - empowerment , christian ministry , conflict management , interpersonal communication , personality , public relations , psychology , interpersonal relationship , political science , social psychology , sociology , social science , law
The researcher conducted a quantitative study based on questionnaire and interview guide as data collection instruments on conflict management on employee performance in the Ministry of Youth and Economic Empowerment in Shurugwi District in Zimbabwe’s Midlands Province. Respondents comprised of seventy-eight (78) employees randomly selected. The study revealed that the major sources of conflict include specialisation common resources, goal differences, interdependence, authority relationships, status difference, roles and expectations, skills and abilities, personality among others. The study also revealed that the major cause of conflict was interpersonal relations between employees in the Ministry of Youth Development and Economic Empowerment should train its employees on conflict management so as to improve organisational performance. The study also recommends that the organisation engages in functional conflict which promotes the goals of the organisation as its basis to enhance maximum contribution of employees.