Open AccessMembangun Kepuasan Mahasiswa Pengguna Laboratorium Komputer
Author(s) -
Lukman Hidayat,
Mumuh Mulyana,
Marwan Effendy
Publication year - 2018
Publication title -
jurnal analisis sistem pendidikan tinggi indonesia
Language(s) - English
Resource type - Journals
eISSN - 2620-5718
pISSN - 2580-5339
DOI - 10.36339/jaspt.v1i2.87
Subject(s) - empathy , service quality , reliability (semiconductor) , quality (philosophy) , service (business) , structural equation modeling , psychology , construct (python library) , applied psychology , computer science , multimedia , social psychology , business , marketing , power (physics) , philosophy , physics , epistemology , quantum mechanics , machine learning , programming language
The purpose of this research is to analyze the service quality factors that influence on student satisfaction when they use Computer Laboratory. The study was conducted at the STIE Kesatuan Laboratory of Computer with 100 students as the respondents. Data were analyzed using Structural Equation Model approach. Results showed variable Physical Evidence, Empathy, Security, Reliability and Responsiveness able to explain the variability construct of Service Quality strongly by 69.53%. The fifth element of service quality has a positive and significant relationship to the Student Satisfaction
Keywords: Service Quality,Laboratory of Computer, Student Satisfaction