Open AccessIMPACT AND SATISFACTION WITH E-CONSULTATION: A PERCEPTION OF ALLIED HEALTH PROFESSIONALS
Author(s) -
Mubashir Ali Siddiqui
Publication year - 2021
Publication title -
pakistan journal of rehabilitation
Language(s) - English
Resource type - Journals
eISSN - 2311-3863
pISSN - 2309-7833
DOI - 10.36283/pjr.zu.10.2/005
Subject(s) - health professionals , family medicine , perception , medicine , patient satisfaction , health care , nursing , computer assisted web interviewing , psychology , neuroscience , economics , economic growth , business , marketing
BACKGROUND AND AIMSThe havoc caused by COVID-19 leads to have an adverse impact on medical priorities for consultation howevere-consultation has been used widely by practitioners to aid the patient and healthcare providers.METHODOLOGY A cross-sectional survey was conducted on allied health professionals, considering physical and occupational therapists. A self-administered questionnaire regarding impact assessment and level of attained satisfaction was distributed to participants in Google Docs via email or Whatsapp groups.RESULTSA total number of 109 responses obtained from the participants showed (34.9%) were agreed to understand the completed condition of the patient, (38.5%) but (41.3%) disagreed to treat the patient same as physical appointment and (35.58%) disagreed to work more productively. Only (32.1%) were agreed to be satisfied during their consultation, (49.5%) agreed that e-consultation can never be adopted as a good substitute of physical appointments.CONCLUSIONIt was concluded that limited number of therapists were satisfied with their e-consultation services while majority were agreed that the service cannot be a good substitute for a physical appointment. Therefore, further trials needs to be conducted to evaluate the factors causing hindrance in healthcare delivery.