Open AccessCovid-19 and ISO9001 practices in air cargo transportation
Author(s) -
Mehmet Sıtkı SAYGILI,
Gulnur Altunok
Publication year - 2021
Publication title -
international journal of business ecosystem and strategy
Language(s) - English
Resource type - Journals
ISSN - 2687-2293
DOI - 10.36096/ijbes.v3i3.265
Subject(s) - air cargo , business , air quality index , context (archaeology) , aviation , scope (computer science) , supply chain , sustainability , pandemic , transport engineering , quality (philosophy) , covid-19 , engineering , computer science , marketing , geography , philosophy , aerospace engineering , ecology , archaeology , pathology , biology , epistemology , programming language , medicine , disease , meteorology , infectious disease (medical specialty)
Air cargo transportation in international trade stands out with its speed, reliability, safety, interaction with other transportation types, intensive use of information technologies, and global standards. During the Covid-19 pandemic, various negativities have emerged in air cargo transportation, as in many sectors. In this study, the difficulties caused by the Covid-19 pandemic in air cargo transportation business processes are evaluated within the scope of the ISO9001 Quality Management System standard so that they do not adversely affect the service quality. In this context, a case study was conducted on the implementation of the ISO 9001 Quality Management System standard in dealing with the difficulties arising from the pandemic in the cargo operations of an air transportation company. As a result of the implementation, the cargo ecosystem has been expanded, the carrying capacity has been increased, and the storage and cargo transportation efficiency has been increased by making use of information and communication technologies. Thus, it was easier to overcome the difficulties arising from the pandemic in the business processes of the company, and it was seen that sustainability in line with commercial expectations was ensured by rising to fifth place in world air cargo transportation in 2020.