Open AccessInnovative Teaching Approach for Capacity Building: A Talent Management Prospective for Power Sector in Pakistan
Author(s) -
Junaid Alam Memon,
Fateh Muhammad Mari,
Faiz Shah,
Usman Mustafa
Publication year - 2020
Publication title -
international journal of innovation in teaching and learning
Language(s) - English
Resource type - Journals
eISSN - 2664-2247
pISSN - 2520-0003
DOI - 10.35993/ijitl.v6i1.868
Subject(s) - capacity building , business , public sector , human resources , quality (philosophy) , service delivery framework , thematic analysis , marketing , training and development , professional development , service (business) , public relations , knowledge management , qualitative research , management , economic growth , computer science , economics , political science , sociology , social science , philosophy , economy , epistemology
On job training serves as one of the prime tools of staff capacity development and talent management in any public or corporate entity including the power sector distribution companies (DISCOs) in Pakistan. This DISCOs used this approach to train more than 400 officials at Asian Institute of Technology, Thailand, hoping it to improve their performance in addressing Pakistan’s power sector crisis. This paper evaluates this capacity-building intervention by gathering the perceptions of trainees and top management to understand the ways this multi-level, integrated capacity-building program enhanced the professional quality of customer services. The question that emerges in backdrop of such initiatives is whether this and other similar investments in human resource development (through effective, innovative and relevant teaching) can improve efficient services delivery. The paper presents a thematic analysis of qualitative and descriptive data collected from randomly selected participants and reviews their feedback on this question. The results suggest a thorough examination of the relationship between human development and organizational capacity-building with indicators of service quality in Pakistan's power sector.
Keywords: Innovative teaching, Training, Capacity Building; Transmission and Distribution Efficiency; Power Management