Open AccessPENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN PADA PT PELABUHAN INDONESIA IV (Persero) CABANG AMBON
Author(s) -
Thasya Safira,
Muhammad Yusuf Saleh,
Hasanuddin Remmang
Publication year - 2021
Publication title -
indonesian journal of business and management
Language(s) - Uncategorized
Resource type - Journals
ISSN - 2460-3767
DOI - 10.35965/jbm.v3i1.593
Subject(s) - business administration , business , loyalty business model , humanities , mathematics , marketing , service quality , art , service (business)