Open AccessPenggunaan Metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) dalam Menganalisis Pengaruh Sistem E-Service Terhadap Tingkat Kepuasan Pelanggan
Author(s) -
Fransiska Prihatini Sihotang,
Rani Oktarina
Publication year - 2022
Publication title -
jurnal teknologi sistem informasi
Language(s) - Uncategorized
Resource type - Journals
ISSN - 2722-631X
DOI - 10.35957/jtsi.v3i1.2439
Subject(s) - business administration , customer satisfaction , business , marketing
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