Open AccessThe Role of Training in Effectiveness Crisis Management
Author(s) -
Bilal Khalaf Sakarneh
Publication year - 2020
Publication title -
international journal of recent technology and engineering
Language(s) - English
Resource type - Journals
ISSN - 2277-3878
DOI - 10.35940/ijrte.e4936.018520
Subject(s) - crisis management , training (meteorology) , business , management training , middle management , crisis response , knowledge management , public relations , marketing , management , political science , economics , computer science , physics , meteorology
This study examines the role of training in effectiveness crisis management of telecommunication companies in Jordan. Specifically, this study examines the training factors namely, knowledge, skills and abilities on crisis management practices namely, readiness, controlling and decrease of risks. This study utilizes a quantitative research approach on randomly selected 245 employees working in telecommunication companies in Jordan. Basing on 200 completed questionnaires this study shows that training has a significant and positive impact on effectiveness crisis management. This study also shows the importance of knowledge, skills and abilities as part of training in improving organizational performance to deal with crisis through readiness and controlling of crises. In addition, this study shows that training is important in reducing crisis risks. The findings of this study can assist the top and middle management in Jordanian Telecommunication companies on ways to deal with crisis management and explain the role of using training in effectiveness crisis management for organizational performance effectiveness.