Open AccessQuality of Service of New Generation Banks in Vellore District
Author(s) -
V.S. Sivapprakash*,
Dr.S. Vennkatesh
Publication year - 2019
Publication title -
international journal of recent technology and engineering
Language(s) - English
Resource type - Journals
ISSN - 2277-3878
DOI - 10.35940/ijrte.d6854.118419
Subject(s) - business , service quality , service (business) , competition (biology) , quality (philosophy) , service delivery framework , service guarantee , third generation , marketing , service design , quality of service , telecommunications , computer science , ecology , philosophy , epistemology , biology
Service quality is emerged as an important aspect of banks as competition is increasing day by day. To be competent enough, banks in general and new generation banks particular, they have to improve their service quality and its delivery modes to customers and it is also essential for long-term banking operations. The findings reveal that significant difference exits between quality of service of new generation banks and profile of customers. The quality of service of new generation banks is moderately, positively and significantly related with satisfaction of customers. To improve quality of service, new generation banks must ensure accuracy of transactions and easy accessibility to customers. Employees should solve problems in banking services and provide right services timely as customers anticipated.