Open AccessAssessing Faculty Perception Towards Total Quality Management of Education Sector in Punjab
Author(s) -
Ms. Sonpreet Kaur*,
Roopali Batra
Publication year - 2019
Publication title -
international journal of recent technology and engineering
Language(s) - English
Resource type - Journals
ISSN - 2277-3878
DOI - 10.35940/ijrte.c6034.098319
Subject(s) - total quality management , excellence , quality (philosophy) , business , quality management , marketing , service quality , customer satisfaction , tertiary sector of the economy , quality policy , service (business) , quality management system , higher education , knowledge management , public relations , economics , political science , economic growth , computer science , philosophy , epistemology , law
Quality education plays an important role in number of organizations across this competitive world. In the present scenario, the success of management institutions depends upon the quality education provided to the students. Educationalists, policy makers, and researchers are now showing their sincere efforts towards Total quality management (TQM) as it acts as a de facto management philosophy to create Academic excellence which can provide customer satisfaction. The service industries are changing rapidly and this change offers to lead or gain competitiveness in the market. As education industry is also a part of service industry, thus, it becomes very important for education industry to provide better- and highquality service. Since this concept was originate in manufacturing sector but nowadays, in the education sector acquisition of total quality management is common one. In this connection, this paper aims to investigate how faculties of management institutions perceive the quality offered at management education in Punjab. An evaluation study using questionnaire survey was employed to measure the faculties’ perception towards 7 quality dimensions. Total 65 questionnaires were distributed randomly. After data collection, we performed statistical tests by using SPSS software. It is found that still in some areas lack of total quality management is affected.