Open AccessThe Knowledge Management Maturity Model for Indonesian Hospital
Author(s) -
Yohannes Kurniawan*,
Fredy Jingga,
Natalia Limantara
Publication year - 2019
Publication title -
international journal of recent technology and engineering
Language(s) - English
Resource type - Journals
ISSN - 2277-3878
DOI - 10.35940/ijrte.c5604.098319
Subject(s) - maturity (psychological) , capability maturity model , reliability (semiconductor) , knowledge management , health care , indonesian , institution , business , process management , operations management , medicine , computer science , psychology , engineering , political science , software , developmental psychology , power (physics) , linguistics , physics , philosophy , quantum mechanics , law , programming language
The hospital is a primary health care institution in a country, so the hospital must be able to offer optimum performance services for every citizen. In this study, efforts will be made to improve the performance of hospital services through an implementation method for knowledge management system that is of course adapted to current hospital conditions, so the authors propose the Knowledge Management Maturity Model to determine which strategies are appropriate for hospital use based on their maturity level. The author collects data from 33 hospitals to verify this model, where the collected quantitative data has been verified (validity and reliability test). The results of this study are a framework for identifying knowledge management maturity for hospitals and also strategic recommendations for improving the performance of hospital services