Open AccessAddressing the Trust Factor in Mobile Payments through Enhanced Security Controls
Author(s) -
Dr.Hemantkumar P. Bulsara,
Ms. Esha A. Pandya*
Publication year - 2019
Publication title -
international journal of recent technology and engineering
Language(s) - English
Resource type - Journals
ISSN - 2277-3878
DOI - 10.35940/ijrte.c4799.098319
Subject(s) - mobile payment , payment , business , context (archaeology) , payment service provider , key (lock) , internet privacy , computer security , computer science , finance , paleontology , biology
Trust plays a key role in the acceptance of a new payment system and is at the heart of any method of payment. Companies have been using mobile payments for over a decade. Because of the high uncertainty and security issues accompanying mobile payment, developing trust of users is critical to enable their adoption and use. Customers will use mobile payments as long as they have trust in this relatively new mode of payment together with dependence on its services and applications. In this context, recent studies indicate that trust in mobile payment systems (MPS) is not uniform among users despite the fast development of mobile technology and the new modes of payment. The aim of this paper is to provide a number of suggestions to assist developing greater trust in the mobile networks and provide customers with a secure and befitting experience that will influence mobile payment adoption in turn