Open AccessThe Relationship between Emotional Intelligence and Affective Commitment: An Examination of Police Officers
Author(s) -
Rogis Baker,
Amar Hisham Jaaffar,
Hasimi Sallehudin,
Momeni Hassan,
Ridha Ben Maad Mohamed
Publication year - 2019
Publication title -
international journal of recent technology and engineering
Language(s) - English
Resource type - Journals
ISSN - 2277-3878
DOI - 10.35940/ijrte.b1138.0982s919
Subject(s) - emotional intelligence , psychology , kuala lumpur , government (linguistics) , sample (material) , social psychology , service quality , applied psychology , quality (philosophy) , service (business) , business , marketing , linguistics , philosophy , chemistry , chromatography , epistemology
This paper examines the four dimensions of emotional intelligence: self-emotional appraisal (SEA), other's emotional appraisal (OEA), use of emotions (UOE) and regulation of emotions (ROE) in predicting effective commitment. The sample used for this study consisted of 372 police officers selected from five contingents: Kuala Lumpur, Selangor, Johor, Sabah and Sarawak. Testing our hypotheses in the field, we found strong evidence that the four dimensions of emotional intelligence: SEA, OEA, UOE and ROE enhance affective commitment. Additionally, the study provides evidence for the government to improve service quality and commitment to the police force