Open AccessEmployee’s’ Perception on E-Banking Services in Banks in Chennai
Publication year - 2019
Publication title -
international journal of recent technology and engineering
Language(s) - English
Resource type - Journals
ISSN - 2277-3878
DOI - 10.35940/ijrte.b1091.0882s819
Subject(s) - business , banking industry , perception , language change , retail banking , financial services , marketing , commerce , financial system , finance , art , literature , neuroscience , biology
Indian banking industry has been pushed to a crucial transformation phase towards cashless economy. E-banking eliminates corruption and illegal transactions. The bank employees have to cope with and adopt the changes in the technology from time to time. The expectations of customers keep changing and increase with the technological developments. E-services are concerned with security and safety though provided with 24*7 services. This paper attempts to hit upon the perceptions of bank employees.