Open AccessInfluence of Management Quality and Technology Developments on Islamic Banking Performance in UAE
Author(s) -
Mansoor Mulla,
Ali Ameen,
Ibrahim Alrajawy,
Amiya Bhaumik,
Mansoor Profile
Publication year - 2019
Publication title -
international journal of recent technology and engineering
Language(s) - English
Resource type - Journals
ISSN - 2277-3878
DOI - 10.35940/ijrte.b1050.0982s1019
Subject(s) - context (archaeology) , islam , business , quality (philosophy) , service quality , structural equation modeling , goodness of fit , islamic banking , marketing , accounting , service (business) , mathematics , statistics , paleontology , philosophy , theology , epistemology , biology
A country’s economic growth is said to be based on the finance sector and its performance, which is considered the most prominent factors in boosting an economy. Also, the economic stability and growth greatly depends on the stability and performance of its finance and banking sector. The study aims at examining the effect of quality management and development of technology in determining Islamic banking performance in the context of UAE. The process of evaluation was carried out using questionnaire survey data obtained from 158 valid responses from Customer Service Offers, Bank Managers, Front Line Officers, and Assistant Manager in the Islamic banks in the UAE. Structural Equation Modelling (SEM) was done using PLS3.0 software for determining the importance levels of associations within the tested factors. The goodness of fit of the proposed model showed 41% of variance in the Islamic banking performance. The multivariate analysis revealed that quality management has an impact on the Islamic banking performance as compared to technology development, which offers insights into the strategies of Islamic banking sector.