Open AccessCritical Success Factors and Knowledge Management Process in Indian Nationalised Bank
Author(s) -
Sanjeev Kumar Singh*,
Kaushiki Singh
Publication year - 2019
Publication title -
international journal of innovative technology and exploring engineering
Language(s) - English
Resource type - Journals
ISSN - 2278-3075
DOI - 10.35940/ijitee.l3853.1081219
Subject(s) - critical success factor , knowledge management , respondent , competitive advantage , business , asset (computer security) , knowledge economy , process (computing) , personal knowledge management , structural equation modeling , computer science , marketing , organizational learning , political science , computer security , machine learning , law , operating system
Knowledge management is now becoming the driving force for the success of any business. This paper presents the framework for understanding the critical success factor that impact the execution of knowledge management in a bank. We had entered the era where future will depend on the creation, acquisition, integration and application of knowledge at right time to innovate and take competitive edge. Knowledge can be used as asset, resource or strategy. The motivation of this study is to identify the impact of critical success factors on knowledge management process in Indian nationalised banks. The construct identified as critical success factors such as information technologies, leadership in knowledge management, knowledge management culture, and measurement of knowledge management were tested using structural equation model. 236 response were collected from the respondent employed in Indian nationalised bank in Gorakhpur with the help of questionnaire as a data gathering instrument. The finding of the study reveals that all the critical success factors used in the proposed model significantly influence the knowledge management process. Leadership in knowledge management is identified as most important predictor among the critical success factor.