Open AccessChatBot for College Website
Author(s) -
Shubham Vijay Sonawane,
R Shanmughasundaram
Publication year - 2019
Publication title -
international journal of innovative technology and exploring engineering
Language(s) - English
Resource type - Journals
ISSN - 2278-3075
DOI - 10.35940/ijitee.j8867.0881019
Subject(s) - chatbot , phone , customer service , service (business) , computer science , world wide web , customer care , sequence (biology) , knowledge management , business , marketing , linguistics , philosophy , biology , genetics
In any service-providing organization, it is necessary to answer current or future customer’s questions for their information and for maintaining good relationship with the customers. These organizations usually have call centers with hundreds and thousands of employees to give replies to customers through chat (i.e. text) or phone calls. These kind of traditional systems need large number of employees which eventually increases the overall expenditure and manpower requirement of that organization. This paper is aimed at minimizing the manpower requirement i.e. decreasing the number of employees by implementing a chat service. This concept of chatbot has been proposed for implementation in College Website that will automatically reply to the queries of stakeholders like students, parents, etc. without any human interaction. For implementation of chatbot sequence to sequence model is used which is a deep neural network