Electronic Mentoring as an Electronic Learning Technology in Public Service

Electronic mentoring as an innovative technology in training is becoming increasingly popular in the public service. To this end, the authors of this paper have developed a conceptual framework for an intra-organizational learning environment based on the use of game modeling that would promote professional development and personnel evaluation. The basis of the intra-organizational learning environment design is the methodology of visual graphical modeling and the method of production rules construction. The learning environment ensures the variability and continuity of educational programs organized by position and by personnel procedures. In the course of preliminary testing, an initial measurement of the employee’s professional competencies is performed, followed by comparison with the professional competencies expected for that particular position and the assessment of changes. The results of the assessment are transferred to a visual graphical model. Based on the results of the assessment, the system automatically puts the employee on reserve or assigns them a training program. The training process for a particular position is based on the principles of “learning through playing” and visual imitation. The passage of personnel procedures is based on a sequence of production rules; the application of gaming techniques means that the proposed scenarios are not the product of an abstract generalization, but a real personnel procedure. The article considers the problems and features of modeling the educational environment, as well as the experience of the research team of the Moscow Technological University in the development of production rules and the creation of simulators for civil servants to develop regulations and acquire new skills.