Open AccessImpact of Total Quality Management (TQM) on the Performance of Building Construction Industry
Author(s) -
Somya Gupta,
R K Khitoliya
Publication year - 2020
Publication title -
international journal of innovative technology and exploring engineering
Language(s) - English
Resource type - Journals
ISSN - 2278-3075
DOI - 10.35940/ijitee.e3204.039520
Subject(s) - total quality management , productivity , business , construction industry , rework , process management , operations management , quality (philosophy) , quality management , exploratory research , construction management , engineering , marketing , construction engineering , management system , civil engineering , economic growth , service (business) , philosophy , epistemology , sociology , anthropology , economics , embedded system
The purpose of this paper is to discuss the impact of Total Quality Management (TQM) on building construction industry in India. The critical success factors, problems, issues and challenges in effective TQM implementation in building construction industry have been briefly discussed. There are not many research studies available in India on implementation of Total Quality Management (TQM) in building construction that have found out the change in the performance of the building construction companies after implementation of TQM. This study is exploratory in nature and perhaps one of the few studies which has studied the change in the performance of the construction industry in India after successful implementation of TQM. A questionnaire survey was conducted among the building construction firms in India to measure the impact on the performance of building construction after implementation of TQM. The findings show that there is a significant change in the performance level after implementation of TQM in the sample building construction organizations. Productivity has increased whereas complaints have reduced. There is an increase in repeat customers whereas rework and change orders have reduced