Open AccessThe Relationship between Management’s Commitment with Job Satisfaction According to Shari’ah-Based QMS (MS1900:2014) at Malaysian Higher Education Institution
Author(s) -
Hj. Hasan Al-Banna Mohamed,
Mohd Hamran Mohamad,
Siti Arni Basir,
Norlaila Mazura Hj. Mohaiyadin,
Nur Surayya Mohd Saudi,
Wong Wai Loong
Publication year - 2019
Publication title -
international journal of engineering and advanced technology
Language(s) - English
Resource type - Journals
ISSN - 2249-8958
DOI - 10.35940/ijeat.f1111.0986s319
Subject(s) - institution , quality (philosophy) , job satisfaction , business , organizational commitment , management system , knowledge management , psychology , public relations , operations management , social psychology , engineering , computer science , political science , law , philosophy , epistemology
Management’s commitment in an organisation plays an important role in ensuring the application of effective quality management system (QMS). This article explores the relationship between management’s commitment of an organisation that implements Shari’ah-based Quality Management System (MS1900:2014) with job satisfaction at Malaysian Higher Education Institution (HEI). The methodology of this study employed a qualitative design via a semi-structured interview conducted on selected respondents. The respondents consist of employees who are directly and actively involved with the implementation of MS1900 standard. The findings of this study show that management’s commitment has apparently influenced job satisfaction among employees at HEI. Therefore, the results of this study can serve as a guide to ensure that the implementation of quality management system based on Shari’ah standards (MS1900) can be applied effectively, blessed and rewarded by Allah SWT.