Open AccessCrisis Informatics: A Systematic Evaluation
Author(s) -
Umar Ali Bukar,
Marzanah A. Jabar,
Fatimah Sidi
Publication year - 2019
Publication title -
international journal of engineering and advanced technology
Language(s) - English
Resource type - Journals
ISSN - 2249-8958
DOI - 10.35940/ijeat.a2655.109119
Subject(s) - crisis communication , social media , public relations , crisis management , outreach , informatics , information sharing , political science , resilience (materials science) , knowledge management , business , computer science , physics , law , thermodynamics
Crisis management and communication are increasingly being challenged by the impact of social media as a forum for crisis communication. Among the many roles that crisis management services embrace, managing outreach information and communication are increasingly important. This study presents a systematic review of articles pertaining to the application of social media to support crisis management. Our review presents that, Situational Crisis Communication Theory (SCCT) is the most dominant theory for crisis communication and twitter is the dominant social network site. Also, the review identifies decision-making, community resilience, privacy issues, information sharing and seeking, social media based crisis communication for future studies.