Open AccessASSESSING THE SERVICES QUALITY: EXPECTATIONS AND PERCEPTIONS OF PATIENTS RECEIVING PHYSIOTHERAPY SERVICES AT TEACHING HOSPITALS IN LAHORE, PAKISTAN
Author(s) -
Maimoona Akhlaq Ahmed,
Umair Ahmed,
Neelofar Rizwan,
Sana Tauqeer,
Hassan Javed
Publication year - 2020
Publication title -
khyber medical university journal
Language(s) - English
Resource type - Journals
eISSN - 2305-2651
pISSN - 2305-2643
DOI - 10.35845/kmuj.2020.19445
Subject(s) - medicine , servqual , observational study , rehabilitation , physical therapy , family medicine , patient satisfaction , empathy , cross sectional study , service quality , nursing , service (business) , psychiatry , economy , pathology , economics