Open AccessMaking Sense of Service Recovery in Higher Education Institutions: Exploring the Relationship between Perceived Justice and Recovery Satisfaction
Author(s) -
Steven,
Nkululeko Fuyane
Publication year - 2020
Publication title -
international journal of economics and business administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.289
H-Index - 13
ISSN - 2241-4754
DOI - 10.35808/ijeba/428
Subject(s) - interactional justice , service recovery , originality , distributive justice , economic justice , procedural justice , higher education , psychology , value (mathematics) , sample (material) , social psychology , service (business) , political science , service quality , business , marketing , perception , law , chemistry , chromatography , neuroscience , machine learning , creativity , computer science