Open AccessAnalisis Model ServqualL Terhadap Kepuasan Pelanggan (Studi Kasus Bangka City Hotel Pangkalpinang)
Author(s) -
Anggraeni Yunita
Publication year - 2018
Publication title -
accounthink
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2548-3862
pISSN - 2459-9751
DOI - 10.35706/acc.v3i01.1211
Subject(s) - servqual , customer satisfaction , business , affect (linguistics) , business administration , marketing , psychology , service quality , service (business) , communication