Open AccessFACTORS AFFECTING QUALITY MANAGEMENT THROUGHOUT THE ORGANIZATION OF THE SUB-DISTRICT ADMINISTRATIVE ORGANIZATION
Author(s) -
Niyom Suwandej
Publication year - 2019
Publication title -
the euraseans : journal on global socio-economic dynamics
Language(s) - English
Resource type - Journals
ISSN - 2539-5645
DOI - 10.35678/2539-5645.4(17).2019.79-90
Subject(s) - quality (philosophy) , sample (material) , service (business) , work (physics) , learning organization , business , public relations , administrative services organization , knowledge management , psychology , marketing , political science , computer science , engineering , mechanical engineering , philosophy , chemistry , epistemology , chromatography
The goal of this research was to study about quality management format across sub-district administrative organization by interview using structured in-depth questionnaires format as a tool for collecting data from executives and other managers in total of 125 people. The sample groups were specifically chosen from 10 of Khaerai Sub-district Administration Organization. Data were analyzed by using score from the questionnaires and findings a percentage of full score. The result showed the essential element of a concept idea in Quality management Format across the organization of Sub-District administrative Organization namely 1) Leadership: 100 percent of executives and managers who had a good score in behavior or leading role affected to the organization. Leader had to know how to make idealistic and creative decision with a clear objective. A good leader had to work justly and be responsible when providing service and devote to the public that affect the whole society. 2) Training, 97.6 percent showed that there should be a training at least once a month. 92 percent gained more knowledge and understanding in particular topic from the training. 93.6 percent showed that the best and suitable training for organization was with tools or personal direct training emphasized on WALK Rally model and learning from the real situations. 3) Structure: there should have the direct command that supported service people. The practical organization should have to provide individual for the right job with effective communication. 4) Communication: Crucial to organization and service. That drove the management forward and acted as a tool to future success. 5) Rewarding: 100 percent result showed that there should be rewarding criterion or request for employees who showed diligence, endurance, and responsibility to one’s duty 6) Evaluation process affected 96 percent of the service and organization development in improving working potential of the organization In conclusion, executives and manager of Khaerai Sub-district Administration Organization commented and proposed on the 6 main element of Quality management Format across Sub-District Administrative Organization have the highest score in the questionnaire.