Open AccessEXPLORATORY RESEARCH ON THE RELATIONSHIP BETWEEN DIGITAL SERVICE SUPPLY CHAIN CAPABILITY AND SUPPLY CHAIN PERFORMANCE
Author(s) -
Yuan Ji
Publication year - 2022
Publication title -
the euraseans : journal on global socio-economic dynamics
Language(s) - English
Resource type - Journals
ISSN - 2539-5645
DOI - 10.35678/2539-5645.1(32).2022.7-20
Subject(s) - supply chain , process management , service (business) , supply chain management , service quality , big data , task (project management) , key (lock) , data collection , service management , product (mathematics) , business , computer science , industrial organization , marketing , systems engineering , computer security , engineering , data mining , statistics , geometry , mathematics
Cross-border e-commerce (CBEC) has developed rapidly in the recent years, with continuous formation of new patterns in international and domestic double cycle development in the post-epidemic era. CBEC will be playing a more important role and undertake the task of foreign trade transformation and driving domestic economic growth. In this case, the corresponding service supplies chain capabilitySSCCbecomes a key part of whether the CBEC platform could complete the task. Based on the grounded theory, this research has collected data through interviews with the relevant people working in the supply chain department of the CBEC platform to systematically explore the key factors behind dynamic service capability of the digital supply chain within the CBEC platform service ability. Then, the author constructs the theoretical model of the Digital Service Supply Chain Capability. The results show that the CBEC digital service supply chain capability consists of the logistics, capital flows and information flows. Data analysis includes internal data and external data, while internal data consists of the three main categories — customer demand forecast, product quality prediction and internal data collection & analysis. Finally, external data consists of the three main categories: market intelligence collection, assessing supplier risks and big data.